Your personal data is completely safe with 23k. We are fully transparent about what we collect, how we use it, and how we keep it secure — everything is laid out clearly here.
Steps 23k Takes to Protect Your Privacy
All your data transfers are secured with 256-bit SSL encryption technology, ensuring no third party can access your information.
Your personal data is stored on secured servers. Regular security audits ensure that no unauthorised access is possible.
Your personal data is never sold to third parties. It is not shared with other companies for marketing purposes.
Identity verification is carried out in compliance with regulatory requirements. This protects your account from fraud and ensures a safe environment.
Our privacy policy is built on GDPR principles. We uphold the highest international standards of data protection.
The Privacy Policy is updated regularly to keep pace with evolving technology and legislation. Users are notified of any significant changes.
This privacy policy ("Policy") is a legal document governing data protection between the 23k platform and its users. By creating an account or using 23k's services, you are deemed to have agreed to this Policy.
23k is an internationally licensed online betting and gaming platform. We serve users in Bangladesh and across the globe. Earning the trust and confidence of our users is our highest priority.
This privacy policy applies to 23k's website, mobile app, and all digital services. It is in effect whenever you access, register on, place bets on, or use any feature of the 23k platform.
Important: It is your responsibility to read and understand this privacy policy. If you have any questions, please reach out to our support team. We are always here to help.
23k's privacy policy is built in accordance with international data protection laws and GDPR guidelines. We believe transparency is the best policy, which is why every aspect is explained in clear, straightforward language.
23k collects the following types of information from users. Each type of data is collected for a specific and limited purpose.
| Data type | Example | Why It Is Collected |
|---|---|---|
| Identity information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Communication |
| Financial Information | Payment methods, transaction history | Deposit & withdrawal processing |
| Technical information | IP address, device information, browser | Security & fraud prevention |
| Usage data | Gaming history, betting patterns | Responsible gaming & service improvement |
We only collect information that is necessary. No excessive or irrelevant data is requested. At every step of data collection, you have the opportunity to give your consent.
23k uses collected data solely for defined purposes. Details are outlined below:
We never sell your data to advertising networks or use it for marketing without your consent. You can opt out of any marketing communications at any time.
23k may share your personal information with third parties in limited and specific circumstances:
Assurance: All our third-party partners operate under our privacy standards and data protection agreements. They may only use your data for specific purposes as defined by those agreements.
In cases beyond those listed above, your explicit consent will be obtained before any data is shared. Selling data for commercial purposes is entirely against 23k's policy.
23k uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
Data collected through cookies is analysed in anonymised, aggregated form. Personally identifiable information is not passed to third parties via cookies.
23k uses industry-leading methods and technology to protect your data. Our security infrastructure operates on the following layers:
While no system is 100% secure, we are committed to maintaining the highest level of protection possible. If you suspect a security issue, please contact our support team immediately.
Your data is retained for as long as necessary to fulfil its specified purpose. Once that period expires, data is deleted or anonymised.
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
Under 23k's privacy policy, you have the following rights:
The right to know what information we hold about you and to receive a copy of it.
The right to request correction of any inaccuracies in your personal data.
The right to request deletion of your data under certain circumstances.
The right to request restriction of processing your data under certain circumstances.
The right to receive your data in a portable format and transfer it elsewhere.
The right to object to data processing for marketing or other specific purposes.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days. In some cases, full deletion may not be possible due to legal obligations.
23k strictly prohibits anyone under the age of 18 from using the platform. We do not intentionally collect any data from minors.
For Parents: If you discover that your child is using 23k, please notify our support team immediately. We will act promptly and delete any associated data.
As an international platform, 23k may store or process your data on servers located in different countries. In such cases:
If you have any concerns about international data transfers, please contact us. We are ready to provide full details.
Contact us for any questions, concerns, or complaints regarding our Privacy Policy. Our data protection team is always ready to assist you.
Email: [email protected]
Response Time: Typically within 24–48 hours
Language: Support is available in Bengali and English
If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. We are always committed to upholding user rights.
If this privacy policy is updated, a notice will be posted on the website and sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Done reading our Privacy Policy? Your information is completely secure — open an account now and enjoy the best betting experience.