Gaming is meant to be entertainment, not a burden. 23k believes every player deserves to enjoy themselves safely and within their limits. Our responsible gaming tools and guidelines are here to support you.
Decide how much you're willing to spend before each session and stick to that limit.
Keep track of how long you've been playing. Avoid long sessions and take regular breaks.
Chasing losses — betting more to recover money you've lost — is one of the most harmful habits in gambling.
Reaching out to 23k support or seeking professional help is a sign of strength, not weakness.
Tools and measures we have in place to promote responsible gaming on the 23k platform
Set your own daily, weekly, and monthly betting and deposit limits. Once a limit is set, it cannot be exceeded.
Decide in advance how long you want to play. You'll receive an automatic reminder when your time is up.
If you feel you need a break, temporarily close your account for anywhere between 24 hours and 6 weeks.
If you feel the problem is long-term, you can opt for a full exclusion of 6 months to 5 years. This request is irreversible.
A live summary of your total spend, winnings, and time played is always visible while you're logged in.
Our dedicated responsible gaming support team is available around the clock. Reach us via live chat or email.
Our goal is to ensure a safe and enjoyable gaming experience for every 23k member. This guide will help you play with awareness and responsibility.
Responsible gaming means treating betting or gaming as a form of entertainment — not as a source of income or a way to solve problems. At 23k, we believe gaming is truly enjoyable only when played consciously and within healthy boundaries.
Responsible gaming rests on three pillars: control over your time, your money, and your emotions. The moment any one of these starts slipping out of your hands, that's your warning sign.
Keep in mind: Betting always carries risk. No strategy or system can guarantee long-term winnings. Only play with money you can afford to lose — funds whose loss won't affect your daily life.
Building a culture of responsible gaming on the 23k platform is just as important to us as running a successful business. We want you to enjoy our platform in a healthy, sustainable way for the long haul — not burn out after one big loss.
Responsible gaming is not a sign of weakness — it's the mark of a smart player. Those who play within their limits are the ones who enjoy it most over the long run.
People often don't realize when gaming is having a negative impact on their lives. If any of the following apply to you or someone you know, it's time to take notice:
Relying on betting winnings to pay bills or cover everyday expenses.
You are betting more to try to win back money you've lost.
Gaming is causing tension in your relationships with family or friends.
Gaming is consuming your thoughts — disrupting your sleep, appetite, and physical and mental health.
If even one of the above points resonates with you, please take a moment to assess yourself and seek help if needed. This is the beginning of a problem, not the end. Acting early makes it much easier to regain control.
After logging in to 23k, you can activate any of the following tools at any time from the "Responsible Gaming" section in your account settings:
Set a maximum deposit limit on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
Set a limit on how much you're willing to lose over a given period. Once that limit is reached, betting will be stopped automatically.
Set how long you want to play each session. When the time is up, you'll get a reminder and can decide what to do next.
At set intervals, you'll see on screen how long you've been playing and how much you've won or lost.
Choose cooling-off for a short break or self-exclusion for longer-term concerns.
Using these tools is not a sign of weakness — it's what a smart, self-aware player does. 23k respects and fully supports that decision.
Self-exclusion is the most powerful responsible gaming tool available. Once activated, your account will be completely inaccessible for the duration of the selected period.
To activate self-exclusion, go to the "Responsible Gaming" section in your account settings, or email our support team: [email protected] — We will take action within 24 hours.
23k strictly prohibits anyone under 18 from using the platform. This isn't just a rule — it's our ethical responsibility.
For parents: If you find out your child is using 23k, contact us immediately at [email protected]. We will act promptly.
Problem gambling is a mental health issue, and seeking professional support is completely normal. Below are some ways you can get help:
Our responsible gaming specialists are available on 24/7 live chat and ready to guide you.
Email us at [email protected]. We typically respond with a detailed reply within 24 hours.
Speak with a mental health professional or addiction counsellor. Seeking help is a sign of strength.
Let someone you trust know what's going on. Support from people close to you plays the biggest role in recovery.
Follow these simple tips to keep your daily gaming habits healthy:
Remember — your wellbeing and happiness are worth far more than any win. By playing responsibly, you're protecting not just yourself, but your family too.
Answer these questions honestly — they can help you reflect on your gaming habits
Do you find yourself spending more than your set budget and regretting it afterward?
After a loss, do you feel the urge to keep betting just to recover what you've lost?
Has a family member or friend ever expressed concern about your gaming habits?
Is gaming affecting your work, studies, or family responsibilities?
Have you tried to stop gaming but couldn't?
Are you turning to gaming to escape stress, loneliness, or low moods?
If you answered "yes" to any of the above, please speak with our support team or start using our responsible gaming tools. Asking for help takes courage.
Join 23k — where entertainment and safety go hand in hand. Open an account today and become part of a community of smart players.